Merci AppsTerms of Service
These terms are an agreement between you and Merci Academy LLC ("we", "us") for your use of Merci Apps and merciapps.com (the "Service"). By creating an account or using the Service you agree to them.
1. Who can use the Service
You must be at least 18 years old and able to form a binding contract. If you use the Service for a business, you confirm you have authority to bind that business, and "you" includes it.
2. Your account
Give accurate information, keep your password confidential, and tell us promptly about unauthorized use. You are responsible for activity under your account and for the people you invite, including team members and customers. Workspace owners decide who can access their workspace.
3. Free trial
New workspaces start with a 14-day free trial that does not require a credit card. Trial limits on projects, team members, storage (2 GB) and calling apply, including a lifetime workspace allowance of 15 total minutes of built-in audio/video calling (maximum 2 participants) during the trial that does not reset on reconnect or plan changes. We may change or end trial offers at any time. If you have not chosen a paid plan when the trial ends, your workspace becomes read-only: you can still sign in, view everything and upgrade, but you cannot add, change or delete anything until you subscribe. We do not delete your workspace business records because a trial ended, and full access returns automatically once your payment is confirmed. If a paid subscription is canceled or cannot be collected after the payment processor's retries, the workspace becomes read-only in the same way.
4. Subscriptions, billing, calling and file storage limits
- Paid plans are billed in advance, monthly or annually, in US dollars, and renew automatically until canceled.
- Payments are processed by a third-party payment processor. By subscribing you authorize recurring charges to your selected payment method.
- You can cancel at any time from your billing settings. Cancellation takes effect at the end of the current billing period, and you keep access until then.
- Prices may change for new subscriptions. Existing active subscribers retain their subscribed price unless we give advance notice before a renewal.
- All plans include chat and external meeting links (such as Zoom and Microsoft Teams). Starter does not include built-in calling; Professional includes calls up to 30 minutes per call, up to 4 participants, and 600 participant-minutes per month; Enterprise includes calls up to 60 minutes per call, up to 8 participants, and 1,800 participant-minutes per month. Built-in calls are limited to 1 active call per workspace at a time, with no call recordings. Calls are automatically ended when a call, trial or monthly limit is reached.
- All uploaded files across all features are subject to your plan's storage quota (2 GB on Trial, 10 GB on Starter, 100 GB on Professional, 1 TB on Enterprise). Files are automatically deleted after 30 days. Download anything you need to keep. Expired files are blocked from download, while messages, invoices, projects and other business records are preserved.
- Promotional discounts apply only as described in the offer, may be limited to one per customer, have an expiration date, and may not be combined with other offers.
- Fees are non-refundable except where required by law or where we state otherwise when you purchase. Taxes are added where required.
5. Your content
You keep ownership of the content you and your team put into the Service ("Your Content"). You give us a limited license to host, process, transmit and display Your Content only as needed to provide and secure the Service. You are responsible for Your Content and for having the rights and permissions, including from your own customers, to use it with the Service.
6. Acceptable use
You agree not to: break the law or infringe others' rights; upload malware or attempt to disrupt or gain unauthorized access to the Service or other accounts; probe or test the security of the Service without our written permission; send spam or unlawful marketing; abuse messaging, calling, sharing or invitation features; resell the Service without our consent; or use the Service to store data that the law requires to be handled under special rules we do not support, such as protected health information.
7. Agreements and e-signatures
The Service lets you create agreements and collect approvals or signatures from your clients. We provide the tools only. We are not a party to your agreements, we do not provide legal advice, and you are responsible for the content and legal effect of the agreements you create.
8. Third-party services
Parts of the Service rely on third-party services such as payment processing, email delivery, reCAPTCHA and video meetings. Their terms may apply to your use of them, and we are not responsible for third-party services we do not control.
9. Our property
The Service, including its software, design and branding, belongs to us and our licensors. These terms give you a limited, non-exclusive, non-transferable right to use the Service during your subscription. If you send us feedback, we may use it without obligation to you.
10. Availability and changes
We work to keep the Service available and to improve it, but we do not promise it will be uninterrupted or error-free, and features may change. We may suspend access to protect the Service or other users, or if you violate these terms.
11. Termination
You may stop using the Service at any time. We may suspend or terminate accounts that violate these terms, create risk, or are unpaid after reasonable notice. On termination, your right to use the Service ends. You can ask us to export or delete Your Content, subject to our Privacy Policy and legal retention duties.
12. Disclaimers
The Service is provided "as is" and "as available". To the fullest extent allowed by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.
13. Limitation of liability
To the fullest extent allowed by law, we will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the 12 months before the event giving rise to the claim. Some jurisdictions do not allow certain limits, so parts of this section may not apply to you.
14. Indemnification
You agree to defend and indemnify us against claims, losses and expenses arising from Your Content or your violation of these terms or the law, to the extent allowed by law.
15. Governing law and disputes
These terms are governed by the laws of the United States and of the state in which Merci Academy LLC is organized, without regard to conflict-of-law rules. Before filing a claim, please contact us so we can try to resolve the issue informally.
16. Changes to these terms
We may update these terms. If a change is material we will notify you in advance, for example by email or in the product. Continuing to use the Service after the effective date means you accept the updated terms.
17. Contact
Questions about these terms? Use our contact form.